Review: Singapore Airlines 787-10 Business Class from Osaka Kansai to Singapore

Review: Singapore Airlines 787-10 Business Class from Osaka Kansai to Singapore

Back in the spring of 2018, Singapore Airlines received its first Boeing 787-10 aircraft, becoming the world’s first operator of the type. Since then, the airline started deploying the aircraft on a variety of regional routes.

I had a chance to try the aircraft on a flight from Osaka to Singapore, not long after the aircraft was introduced on the route. Read this review to see what the five-and-a-half-hour flight on Singapore Airlines’ 787-10 in business class was like.

Checking-in at Kansai Airport

After arriving at Kansai Airport, I headed to “H-counters” where Singapore Airlines’ check-in desks were located. While there was a fairly long queue in front of the economy class desks, thankfully, the business class lane was almost empty.

Singapore Airlines Check-in Counters at Osaka Kansai Airport
Singapore Airlines check-in counters.
Singapore Airlines Check-in Counters at Osaka Kansai Airport
Business class check-in counters.

Check-in was smooth, and besides my boarding passes, I was also provided with a meal voucher and lounge invitation which let me choose one of the four options below to relax before the flight:

  • JAL Sakura Lounge – While there are Star Alliance lounges at the airport as well, Singapore Airlines uses the JAL lounge for its passengers instead
  • Ganko Sushi – A restaurant offering sushi and other Japanese food
  • Pronto – A café & bar also offering a selection of dishes including pizza and pasta
  • Tully’s Coffee – A café offering a selection of coffee and other drinks, as well as some lighter meal items

While the first option provided regular lounge access, the other three options provided a 2,000 JPY (a bit less than 20 USD) credit at the shop. It was interesting to be offered all these choices – presumably to reduce the crowd at the JAL lounge which can get quite packed in the busy morning hours.

Initially, I wanted to go with the sushi option since it would be a while before I would go back to Japan. In the end, though, I decided to visit the JAL Sakura Lounge – among other reasons so that I could review it here.

Singapore Airlines Osaka Kansai Business Class Lounge Invitation
Lounge invitation.
Singapore Airlines Lounge Alternative - Ganko Sushi
Ganko Sushi.
Singapore Airlines Lounge Alternative - Pronto

As I was making my way to the lounge, I spotted the really slick-looking Singapore Airlines 787-10 that I would later board. I also had a chance to enjoy the architecture of Kansai airport – the first airport in the world that was built from scratch on an artificial island – which I really love.

Osaka Kansai Airport
Airside at Kansai airport.
Singapore Airlines Boeing 787-10 at Kansai Airport
Singapore Airlines Boeing 787-10 being prepared for my flight.

Boarding the Singapore Airlines Boeing 787-10

After enjoying some food at JAL Sakura Lounge, it was time to head to the gate. The flight was departing from gate 41, and there was a dedicated waiting area for business class and elite passengers near the gate’s entrance.

Boarding started on time, and I was among the first passengers to step onboard the plane which – since it was delivered just a month prior – still had the smell of a new plane.

Singapore Airlines Boeing 787-10 at Kansai Airport
Almost ready to go.
Singapore Airlines Business Class Boarding Pass
Boarding pass.
Singapore Airlines Boarding at Kansai Airport Gate 41
Gate 41.

The cabin of the Singapore Airlines 787-10 was quite stunning. The airline has decided to install full-flat seats, each offering direct aisle access, on the aircraft in spite of it being only used on regional flights.

I settled in my window seat, 17A, which I found to be very comfortable – easily rivaling some other airlines’ long-haul business class seats.

On a side note, it’s the same type of seat that Turkish Airlines decided to put on their 787-9s which will be used mainly for long-haul flights.

Singapore Airlines Boeing 787-10 Business Class Cabin
Business class cabin.
Singapore Airlines Boeing 787-10 Business Class Seat
Business class seat.

The seat was well equipped with features.

In the seatback in front of me, there was a large high-definition touchscreen, and on top of the console to the right of me, there was a small table on which – upon boarding – slippers, eye-shades, and socks could be found.

Above the table, there were a small storage compartment (that also included the power outlet) and a side mirror, and below it, there were the IFE and seat controls.

Besides that, the seat was also equipped with a reading light and an armrest which could be retracted to provide for a larger sleeping surface.

Singapore Airlines 787-10 Business Class Seat Screen
IFE screen.
Singapore Airlines 787-10 Business Class Seat
Amenities and storage space.
Singapore Airlines 787-10 Business Class Seat
Counter, seat controls, and IFE controller.
Singapore Airlines 787-10 Business Class Seat
Reading light.
Singapore Airlines 787-10 Business Class Seat

The seat’s foot cubicle was fairly spacious as well – it was much better than the foot cubicles of some other airlines’ staggered seats.

Singapore Airlines 787-10 Business Class Legroom
Singapore Airlines 787-10 Business Class Legroom
Foot cubicle.

Departing Kansai Airport Bound for Singapore

Not long after I sat down in my seat, one of the cabin crew members came to offer me a welcome drink for which I chose a glass of champagne. That was followed by a selection of newspapers including The Straits Times.

At this point, I decided to check the flight map on the in-flight entertainment system. Unfortunately, it showed a flight time of just 5 hours and 39 minutes to Singapore – too short to be able to fully enjoy the flat-bed seat!

Singapore Airlines Business Class Welcome Drink
Welcome drink.
Singapore Airlines Business Class Newspaper
The Straits Times.
Singapore Airlines Flight from Osaka to Singapore
Overview of our route.

We left the gate five minutes ahead of the scheduled departure time of 10:50AM.

While making our way to the active runway, I could spot Thai Airways’ Airbus A380. It was nice seeing such a large aircraft at Kansai airport. Interestingly, during busy seasons, Singapore Airlines and Emirates use the type on their flights to Osaka as well – so the demand is definitely growing

Singapore Airlines 787-10 Departure from KIX
Leaving our parking spot.
Osaka Kansai Airport Taxiing to Runway
Taxiing to the departure runway.
Osaka Kansai Airport Bridge
Lining up on the runway with the bridge connecting Kansai airport to the mainland in the background.

Singapore Airlines’ Regional Business Class Lunch

As soon as we reached cruising altitude, the cabin crew got started with the flight’s lunch service

As is usual with Singapore Airlines’ business class, it started with a satay service. There was a choice of beef and chicken satay, and the crew asked each passenger how many they wanted.

Given that there would be no beef satay on my connecting flight to Mumbai, I decided to get a couple of beef ones. I also ordered a glass of SilverKris Sling – Singapore Airlines’ signature cocktail available to its first and business class passengers only – to go with it.

Singapore Airlines Business Class Satay
Satay cart.
Singapore Airlines Business Class Satay
Satay and SilverKris Sling.

For the meal itself, there were four choices – a Japanese “Hanakoireki” bento-style meal, as well as three “standard” options. You can see the details in the menu pictured below.

While I wanted to try the bento, unfortunately, it had ran out two rows ahead of me which I found quite shocking. Apparently, almost everyone in the first few rows ordered it, and so, I had to settle with one of the other three options.

The crew was very apologetic, and suggested I have the teriyaki chicken for the main along with “Matsunomidori Junmaidaiginjyo” – a premier sake served to celebrate the launch of 787-10 flights to Osaka.

I, of course, didn’t hesitate to accept the suggestion.

Singapore Airlines Business Class Hanakoireki Meal
Singapore Airlines Business Class Hanakoireki Menu
“Hanakoireki” menu.
Singapore Airlines Osaka - Singapore Business Class Lunch Menu
Lunch menu.

First, bread and the appetizer were served. While I am not a great fan of duck, the dish was quite tasty – mainly thanks to the fact that the duck was smoked.

Singapore Airlines Business Class Bread
Bread selection.
Singapore Airlines Business Class Appetizer
Smoked duck with melon.
Singapore Airlines Business Class Lunch
Ready to start eating.

The main – along with the recommended sake served in a nice sake pot – followed.

The chicken was very juicy and tender, and it was quite delicious.

In fact, I generally find Singapore Airlines’ Japanese meals to be exceptional – oftentimes even better than what the Japanese carriers serve. Among others, I had a great chicken dish and Japanese-style meat loaf on a premium economy flight from Singapore to Los Angeles.

Singapore Airlines Business Class Meal Main
Teriyaki chicken.
Singapore Airlines Business Class Lunch
Nice attention to detail.
Singapore Airlines Business Class Sake

The meal ended with a serving of caramel ice cream, a cheese plate, and some fresh fruits.

The ice cream was top-notch, and I really appreciated the fact that rather than being served in a paper cup – like many airlines do – it came on actual glassware.

To go with the dessert, I had a cup of iced cappuccino.

Singapore Airlines Business Class Dessert
Ice cream.
Singapore Airlines Business Class Cheese Plate
Cheese plate and fruits.
Singapore Airlines Business Class Fruits
Second round of fruits.
Singapore Airlines Business Class Cappuccino
Iced cappuccino.

Actually, the meal didn’t end until a bit later when I was served a couple of chocolates along with TWG’s vanilla bourbon tea.

Singapore Airlines Business Class TWG Tea
Chocolates and TWG tea.

Cruising Towards Singapore

With the meal finished, I spent the rest of the time enjoying the in-flight entertainment that Singapore Airlines offers. More specifically, I watched “The Scythian Lamb” – a Japanese thriller.

Singapore Airlines In-Flight Entertainment
“The Scythian Lamb.”

I also had a chance to try the seat in a couple of different settings including a relaxation and the full-flat modes.

It’s worth mentioning here that unlike on Singapore Airlines’ other aircraft (apart from their new A380s), there is no need to “flip the seat over” to turn it into a flat bed. Instead, the seat gradually reclines all the way which is much more convenient.

The seat in Singapore Airlines’ 787-10 is also the only seat in the airline’s fleet where passengers can stretch legs straight rather than diagonally. While don’t find sleeping diagonally to be a problem, I know some people do – and so, for many, this might be an improvement.

Finally, when turned fully-flat with the armrest down, the seat is fairly wide. The seat padding is also softer than on Singapore Airlines’ other aircraft types, and so that provide for a better sleep for those that have trouble sleeping on harder surfaces.

The one complaint I – as someone that enjoys looking outside – have about the seat, though, is that its head cover is blocking the window view.

As for the bedding, only a pillow and a comfortable blanket were provided. Understandably, given that it was a 5-hour long daytime flight, no bed sheets or extra pillows were provided.

Singapore Airlines 787-10 Business Class Seat
Seat in the relaxation mode.
Singapore Airlines 787-10 Business Class Seat
Seat in the full-flat mode.

The business class lavatories were quite average. They were kept clean throughout the flight and were well-stocked with amenities, though.

Singapore Airlines 787-10 Business Class Lavatory
Amenities in the lavatory.
Singapore Airlines 787-10 Business Class Lavatory
Toilet with touchless flushing.

Arriving at Singapore Changi Airport

Just a few minutes after turning my seat into a full-flat bed (yes, it was a very short flight), it was time to put the seat back up and prepare for landing.

The cabin crew came around the cabin offering candies, and later, making sure that everyone’s seatbelt was fastened and seat was fully upright.

Singapore Airlines 787-10 Business Class Cabin
Cabin ready for landing.
Singapore Airlines Business Class Candy

Not long after that, we flew over the tip of Malaysia, entered Singaporean airspace, and landed at Changi airport – bringing this very enjoyable flight to an end.

Flying Over Malaysia Before Landing in Singapore
Tip of Malaysia.
Landing at Singapore Changi Airport
Seconds before landing.
Taxiing After Landing at Singapore Changi Airport
Taxiing to our arrival gate.

Singapore Airlines Boeing 787-10 Regional Business Class Summary

While the business class seat on Singapore Airlines’ 787-10 is smaller than on its long-haul aircraft, I still found it to be a wonderful product – especially given the fact that the aircraft is exclusively used on regional flights.

Other than that – once again – Singapore Airlines did a very good job with the onboard service. Both the crew and the meals were great.

The only unfortunate thing was that, as mentioned earlier, I could not get the “Hanakoireki” meal. That should be easier the next time I fly the airline to Japan, though, since now it allows pre-ordering the main dish.

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