Last month, prior to taking a Qatar Airways flight from Hanoi to Doha via Bangkok, I visited ACV Business Lounge – also sometimes referred to as NIA Lounge. It’s one of two business class lounges located in Noi Bai airport’s terminal 2 with the other one being the Vietnam Airlines’ lounge.
The lounge is located one floor above the gate area, and can be reached via escalators that can be found right after the security check.
The lounge is operated by the airport, and used by a variety of airlines (especially non-Sky Team ones) including Qatar Airways. It is not a part of the Priority Pass network.
ACV Business Lounge Hanoi Overview
After entering through the automatic door, there was a reception desk with the majority of the lounge being spread around the area to the left of it. Still, there were two small areas – one with luggage lockers and the other with massage chairs and some sofas – to the right of it.
Going to the area to the left of the reception, there was an aisle leading all the way to the very back of the lounge.
On the left side of this aisle, there was a seating area with pairs of chairs with tables.
Behind the above seating area, a small business center with a handful of computers, a fax machine and a copier could be found.
Across from those two areas – along windows overlooking the apron – there was another, slightly raised, seating zone with sofa chairs and coffee tables. The area offered great view of the apron and runways.
Separately from the area above, there was also a small (bar) counter with some snacks and drinks (more on that later), as well as a small, narrow, seating area with some more chairs overlooking the apron.
Finally, at the very end of the lounge, there was another slightly raised seating area. Besides featuring more seating, it was also home to the main buffet spread.
ACV Business Lounge Hanoi Food and Drinks Selection
As can be seen above, the food and drinks available in the ACV Business Lounge were spread across two areas with the majority of them being located in the buffet area in the back of the lounge.
Hot drinks including tea and coffee, as well as alcoholic drinks (available upon request) could be found in the bar area. Canned beer and soda, as well as juices were, on the other hand, placed in a fridge in the main buffet area.
As for the food, in the bar area, there were some packaged snacks as well as instant and pho “noodle kits” that the staff would prepare upon request.
The rest of the food was available in the main buffet area.
First of all, there were some fruits, as well as small desserts.
Then, there were some cereals, bread, as well as salad and steamed vegetables.
The cold food available in the lounge also included some canapes, sandwiches, and sushi.
Finally, there were also several warm options including grilled meat, spring rolls, tandoori chicken, braised fish, chicken congee, pumpkin soup, and spaghetti.
ACV Business Lounge Hanoi Summary
While the quality of lounge was nowhere near some of the airline operated lounges around the world, it was still decent. There was plenty of seating – although there wasn’t much choice in terms of the type of seating – and the food and drinks selection was fairly extensive.
That said, the quality of food left a bit to be desired – especially when it came to some of the hot options. However, in my case, I didn’t find that to be a problem since I was planning to eat a lot onboard!
This is a pretty generous review. I am in the lounge now and everyone in my group is commenting on the stone cold spaghetti sauce and curry topping for the rice. There was no sterno and no hot water under the food trays. The food that is supposed to be cold is OK. Considering that our airline is probably paying $15-20/passenger, it is pretty bad. I agree that the view is nice, and commend the prior reviewer for the accurate description of the layout.